Shipping and Returns
1. What is your shipping policy?
We offer standard shipping within Ireland and international shipping to select
countries. Shipping times and rates vary based on your location and will be
calculated at checkout. You will receive a tracking number once your order is
dispatched to monitor its progress.
2. How long does it take to process my order?
Orders are typically processed within 1-3 business days. During peak periods or
product launches, processing times may be slightly longer. Once your order has
been shipped, you will receive a confirmation email with tracking details.
3. Do you offer international shipping?
Yes, we ship internationally to select countries. Shipping fees and delivery times
vary depending on your location. Please note that international orders may be
subject to customs duties or import taxes, which are the responsibility of the
customer.
4. Can I return or exchange a product?
Yes, we accept returns within 30 days of purchase, provided the product is
unopened and in its original condition. To initiate a return or exchange, please
contact us at sales@idunnlife.com. Please note that return shipping costs are
the responsibility of the customer unless the item is damaged or defective.
6. Are your products tested for quality and purity?
Yes, all of our products undergo rigorous third-party testing to ensure quality,
purity, and potency. We utilize laser-based testing for precise analysis,
ensuring that each batch meets our high standards.
5. What is the shelf life of your products?
The shelf life of our products varies by formulation, but most of our capsules and
tinctures have a shelf life of 12-24 months when stored properly. You can find
the expiration date on the product packaging. We recommend storing products
in a cool, dry place away from direct sunlight.
7. Are your products vegan and cruelty
Yes, our products are vegan-friendly and cruelty-free. Our capsules are made
from plant-based vegetable cellulose, and we never test our products on
animals.
8. Do your products contain gluten, dairy, or soy?
No, our products are free from gluten, dairy, soy, and other common allergens.
Each product is formulated to be as inclusive as possible, catering to a wide
range of dietary needs.
9. How should I store my products?
We recommend storing all of our products in a cool, dry place, away from direct
sunlight or extreme temperatures. Make sure the caps are tightly closed on
tinctures, and keep capsules in their original packaging to preserve their
integrity.
10. How can I contact customer service?
You can reach our customer service team via email at sales@idunnlife.com. We
strive to respond to all inquiries within 24-48 hours
11. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa,
MasterCard, American Express), PayPal, and other payment options depending
on your location.
12. How do I know if your products are right for me?
Our product descriptions include detailed information on ingredients, suggested
use, and potential benefits. However, we recommend consulting with a
healthcare professional before using any new supplements, particularly if you
have pre-existing conditions or are pregnant/nursing.
13. Can I take your products if I am pregnant or nursing?
We recommend consulting with your healthcare provider before using any of
our products if you are pregnant or nursing. Some herbs and ingredients may not
be suitable during these periods.
14. Do you offer subscriptions or bulk discounts?
Yes, we offer a subscription service for select products. Subscriptions allow you
to receive your favorite products on a regular schedule, with the convenience of
automatic billing and delivery. Bulk purchase discounts are also available for
certain products. Please contact sales@idunnlife.com for more information on
subscriptions or bulk pricing.
15. Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. Sign up for our newsletter
and follow us on social media to stay updated on our latest offers and exclusive
deals.
16. What is the difference between tinctures and capsules?
Tinctures are liquid extracts of herbs, often used for fast absorption. At
iDunnLife, our tinctures are glycerine-based and alcohol-free, making them
gentle and suitable for most users.
Capsules, on the other hand, are a convenient way to take herbal supplements in
a more controlled dosage form. Our capsules are plant-based, vegan, and
dissolve efficiently for nutrient delivery.
17. Are your products organic?
Many of our ingredients are sourced from wild-crafted or organic sources.
However, not all products are 100% organic. Please check individual product
descriptions for details on sourcing.
18. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking
number and a link to track your shipment. You can also log into your account on
our website to view your order status.
19. What if my product arrives damaged?
If your product arrives damaged, please contact us within 7 days of receiving
your order at sales@idunnlife.com, with a photo of the damaged product. We
will work with you to resolve the issue as quickly as possible.
20. What ingredients do you use in your products?
We use the highest-quality, non-GMO, wild-crafted, and organic
herbs whenever possible. Each ingredient is carefully selected to ensure that our
products remain pure, potent, and effective.
21. What extraction methods do you use?
We use advanced extraction techniques, including thermal
extraction and pressurized filtration, to preserve the active compounds in our
herbs. Our glycerine-based tinctures provide an alcohol-free option while
maintaining the full potency of the herbal extracts.
22. How can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately
at sales@idunnlife.com. We will do our best to accommodate your request, but
once the order has been processed or shipped, changes may not be possible.
23. Are your products suitable for children?
Some of our products are formulated for both adults and children, but we
recommend consulting with a healthcare provider before giving any
supplements to children, especially those under the age of 2.
24. Do your products comply with FDA and EU regulations?
Yes, all of our products are crafted and tested in compliance with FDA, EU,
and FSAI regulations. We ensure that every product meets strict standards for
quality and safety.