Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt. To be eligible for a return, the product must be unopened, unused, and in its original packaging. Please note that the customer is responsible for return shipping costs unless the product arrived damaged or defective.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

Exchanges

If you’d like to exchange a product, please contact us within 30 days of receiving your order. Exchanges are only available for products that are unopened and in their original packaging. If the product you’d like to exchange is out of stock, we will offer a product of equal value or store credit. Return shipping for exchanges is the customer’s responsibility unless the product was defective or damaged.

Other Questions

Do You Offer Expedited Shipping Options?

Currently, we do not offer expedited shipping. Orders are shipped via Standard Post, with delivery times depending on your location.

Can I Track My Order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package.

What Should I Do If My Order Arrives Damaged?

If your order arrives damaged, please contact us at sales@idunnlife.com within 7 days of receiving the product. Include your order number and photos of the damaged item, and we will arrange for a replacement or refund.

Do You Ship Internationally?

Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

How Long Will It Take to Receive My Order?

For domestic orders within Ireland, delivery typically takes 1-3 business days. For international orders, delivery times vary based on destination and can range from 3-21 business days, depending on the location and shipping method.

Didn’t Find Your Answer?

If you have further questions, feel free to contact us at sales@idunnlife.com, and we will be happy to assist.